This privacy notice tells you what to expect us to do with your personal information.
DATA CONTROLLER
URBAN HUB, REGISTERED IN ENGLAND & WALES.
REG NO. 06822434.
REGISTERED OFFICES:
STUDIO 28, CLIPPER HOUSE,
33 TRINITY BUOY WHARF,
LONDON, E14 0FJ.
Email: hello@eden-am.com
Urban Hub collects and processes personal data relating to homestay hosts (“host families”) and students (or other homestay guests). We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.
WHAT INFORMATION WE COLLECT, USE, AND WHY
We collect or use the following information to:
- Provide and improve products and services for clients
- Operate client or customer accounts
- Protect client welfare
- Deal with queries, complaints, or claims
- Comply with legal requirements
Homestay Hosts (“Host Families”)
- Personal information about residents in homestay, including children and frequent visitors
- Information recorded during home inspections (ID documentation, feedback, accommodation details, photographs)
- Bank details for payments
- Changes to your home (e.g., additional bedrooms, guest preferences)
- Feedback from homestay guests or educational clients
International Students / Homestay Guests
- Personal information (name, gender, nationality, contact details, purpose of visit, special requirements)
- Visa information (for students requiring a UK visa)
General
- Equal opportunities monitoring (ethnic origin, sexual orientation, health, religion)
- Statistical and analytical data on website visitors (IP addresses, browser types)
- Cookies: Our website uses cookies to improve user experience. You can manage cookie settings in your browser.
WHY DOES URBAN HUB PROCESS PERSONAL DATA?
We process personal data to:
- Provide our homestay services
- Match students with host families on behalf of language schools, universities, and international study agents
- Maintain records and service quality
- Fulfill legal obligations (e.g., British Council requirements, background checks for hosting minors)
- Inform you about services, offers, and promotions (with your consent)
Our privacy policy does not extend to external websites linked from our site.
LAWFUL BASES AND DATA PROTECTION RIGHTS
Under UK GDPR, we rely on the following lawful bases for processing personal data:
- Consent – You have given permission after being informed.
- Legitimate Interests – Processing benefits you, us, or someone else without undue risk.
- Legal Obligations – Required to meet legal or regulatory obligations.
Your Rights Under Data Protection Law:
- Right of access – Request copies of your personal data.
- Right to rectification – Ask for inaccurate or incomplete data to be corrected or deleted.
- Right to erasure – Request deletion of your personal data.
- Right to restrict processing – Limit how we use your data.
- Right to object – Object to data processing.
- Right to data portability – Request transfer of your data to another entity.
- Right to withdraw consent – When processing is based on consent, you can withdraw it at any time.
We must respond to your request within one month. Contact us at the email provided above to make a request.
CHANGES OF BUSINESS OWNERSHIP AND CONTROL
Urban Hub may transfer ownership or control, which could involve the transfer of personal data. In such cases:
- Your data will be transferred to the new owner under the terms of this privacy policy.
- Prospective buyers may be given access to data during negotiations.
- Measures will be taken to protect your privacy.
WHERE WE GET PERSONAL INFORMATION FROM
- Directly from you (e.g., applications, communications)
- Legal bodies or professionals (e.g., courts, solicitors)
- Third parties:
- Eden Asset Management
- Unity Living
- Stripe Payment Platform
Urban Hub may also collect personal data about you from third parties where necessary (e.g., background checks for host families, student enrollment verification).
HOW WE KEEP INFORMATION
We retain personal data only as long as necessary for its intended purpose. Specifically:
- Retention Period: One year from collection, unless legally required or needed for ongoing legal proceedings.
- Data is stored in application records, internal CRM systems, and IT systems (including email).
WHO WE SHARE INFORMATION WITH
We may share your information internally and with third parties to provide our homestay service, including:
- Management team
- Accommodation officers
- Administration team
- Home inspectors
- Educational clients (language schools, universities, international study agents)
- Students or other homestay guests
- British Council inspectors
- IT staff (for necessary data access)
- Taxi transfer companies (if student requests a transfer)
Urban Hub will not make your data publicly available online or use it for marketing purposes without your prior consent.
However, we create an online profile for each homestay host, which is searchable via a closed system accessible to:
- Urban Hub staff
- Authorized agents (language schools, universities, study agents, homestay guests)
This profile includes:
- Basic details about the homestay and residents
- Home photographs (taken by our home inspectors or provided by the host)
The system is not publicly accessible without the host’s consent.
